Reference

Privacy Policy for your j20 account

This Privacy Policy explains what we keep from account sign-up, device use and payment records, and how you can ask us to correct or remove details.

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How India privacy handling works

j20 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our handling starts with the least data needed for account checks, payment matching and safety checks. When you use UPI, Paytm, PhonePe or Google Pay, we store only the reference trail needed to confirm the payment, sort disputes and complete the request. We may also keep

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device type, browser data, session logs and support messages so we can stop duplicate sign-ins, trace errors and answer privacy requests. If you reach us from Hyderabad or another Indian city, the same policy applies unless local law asks for a different rule. Where local law
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permits, you may ask for correction, deletion or a copy of the details we hold, and we will verify the request before acting. That process helps us keep the record set lean and tied to the purpose it served.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Where to send privacy requests

For privacy requests, use the channel that matches your account so we can find the right records quickly.

HOW WE HANDLE

How we handle records and access

We keep privacy handling practical. The records we use are limited to account setup, payment matching, device safety and support history, and we hold them only as long as needed for those…

Data we hold

We keep name, contact details, device markers and payment references only when they are needed to run your account, settle a request or answer a support case. We avoid collecting stray details that do not help with those tasks.

Cookie use

Cookies remember login state, language choice and the page you last used, so you do not need to reset everything each time. You can clear them in your browser, and the account records we keep remain tied to your request history.

Account safety

We compare new sign-ins with device history and session timing to spot misuse. If something looks unusual, we may ask for a fresh verification step before changing account details or handling a privacy request.

Retention

We keep records only for the period needed to finish the purpose they serve, settle disputes or meet legal duties. When that period ends, we remove or anonymise the data according to our internal handling steps.

Change requests

If you want a correction or deletion, tell us exactly what should change and why. We will check the account, confirm the scope of the request and act where local law allows it.

Contact route

Use the contact path that is already linked to your account so we can match the request quickly. If the message comes from a different address, we may ask for extra proof before we proceed.

Privacy Policy questions for India

These questions cover the parts people ask about most: what we keep, why we keep it and how you can change it. If your situation is unusual, ask through the same contact channel linked to your account and we will tell you the next step where local law permits.

It covers account details, device records, payment references, support messages and cookies. We use them only for account handling, safety checks, request handling and any legal duty that applies where local law permits.

When you use UPI, Paytm, PhonePe or Google Pay, the reference trail helps us match the transfer, fix mismatches and answer disputes. We do not keep extra payment detail that is not needed for that task.

Cookies help us remember session state, language choice and the page flow you used. They do not replace your account record, and clearing them in the browser does not erase the separate records we must keep.

We keep them only as long as needed for the purpose they serve, such as account handling, dispute handling or a legal duty. When that period ends, we remove or anonymise the details in line with our process.

Yes. Send the request from the account-linked contact path, explain what should change and include enough detail for us to find the right record. We act where local law permits and after we verify the request.

Contact us at once from your linked address and we will lock the request to the account history, check recent device use and ask for more proof if needed before we make any change.

Use email, in-account message or chat support. Tell us whether you want access, correction, deletion or a copy of the records, and we will route it to the right team.

Privacy Policy for your j20 account

Where to send privacy requests

How we handle records and access

Data we hold

Cookie use

Account safety

Retention

Change requests

Contact route

Privacy Policy questions for India

01 What does this Privacy Policy cover?

02 Why do you keep payment references?

03 Do cookies change what you collect?

04 How long do you hold my records?

05 Can I ask for correction or deletion?

06 What if someone else uses my account details?

07 Who do I contact about privacy requests?

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